Troubleshooting Guide

• A wired connection is preferred over a wireless connection
• Use of an internet hotspot is strongly discouraged
• If available, test using another internet connection.
  
  • For example, test with a hotspot to verify connectivity, even if network performance may be significantly impacted
• Check clock synchronization
  
  • Visit https://time.is/ to see if your clock is incorrect
  • If your clock time is off more than 1 hour, connections can fail.
• Check EOS online status
  
  • https://status.epicgames.com/
    Epic Online Services -> Peer-to-Peer (P2P)
• Attempt forced relay mode
  
  • Settings -> Misc -> Network -> Set Relay Control to Force Relay Server
• Check your firewall settings
  
  • Deadzone Rogue uses the following ports to communicate
    
    • 443 TCP (HTTPS for backend communication)
    • 3478 TCP/UDP (STUN/TURN for lobby connection initialization)
    • 7777-7876 UDP (Game traffic)
  • See the following for information on allowing Deadzone Rogue through Windows Firewall:
    
    • https://support.microsoft.com/en-us/windows/risks-of-allowing-apps-through-windows-firewall-654559af-3f54-3dcf-349f-71ccd90bcc5c
• The game uses UDP traffic to communicate, so networks that block UDP (such as some enterprise or university networks) may have issues connecting
• If available, can attempt to use a VPN connection to check connectivity
  
  • VPNs that use TCP traffic may get around some connectivity issues, generally at the cost of additional latency
• Check your NAT type, in general Open and Moderate NAT types should not have issues connecting to other players (and should be able to use a direct connection improving network performance)
  
  • See the following article for more information: https://www.checkmynat.com/posts/troubleshooting-strict-nat-issues/

• Ensure your internet connection is working and stable
  
  • In general, a wired connection is preferred
  • If not available, try moving closer to your WiFi router
• Try restarting WiFi/router
• Check to make sure your firewall and/or antivirus are not blocking Deadzone Rogue
• Verify game file integrity
• Ensure that the game is running on a supported version of Windows (Windows 10 or Windows 11)
• Ensure that Windows is up to date
• Verify general connectivity to Deadzone Rogue’s servers
  
  • Open Command Prompt
    
    • Windows+R
    • Type cmd into the Open field
    • Click OK
  • Type ping api.deadzonerogue.com and hit enter
    
    • If successful, should see replies, with Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
    • Error such as “Ping request could not find host” or other indicate an issue
• Verify DNS resolution
  
  • Open Command Prompt
    
    • Windows+R
    • Type cmd into the Open field
    • Click OK
  • Type nslookup api.deadzonerogue.com and hit enter
  • DNS request timed out, Non-existent domain , and other errors indicate a problem with DNS resolution
  • Can try with alternate DNS servers:
    
    • nslookup api.deadzonerogue.com 1.1.1.1 attempts to use Cloudflare’s DNS
    • nslookup api.deadzonerogue.com 8.8.8.8 attempts to use Google’s DNS
• Flush DSN cache
  
  • Open Command Prompt as administrator
    
    • Open the Windows Start Menu
    • Search for Command Prompt
    • Right click and select Run as administrator
  • Type ipconfig /flushdns
• Check if proxy settings are interfering with your connection
  
  • Open Command Prompt
    
    • Windows+R
    • Type cmd into the Open field
    • Click OK
  • Type netsh winhttp show proxy and hit enter
    
    • Should see Direct access (no proxy server)
  • If you do not, type netsh winhttp reset proxy and hit enter to restore direct access
  • See here for more information about these commands
  • McAfee and other antivirus in particular can cause issues with proxy configuration. Even after uninstalling, proxy configuration may be left in a bad state.
• Check for rootkits that may interfere with connectivity
  
  • https://www.malwarebytes.com/solutions/rootkit-scanner
• Repair Windows
  
  • Open Command Prompt as administrator
    
    • Open the Windows Start Menu
    • Search for Command Prompt
    • Right click and select Run as administrator
  • Type each of the following and hit enter before running the next:
    
    • DISM /Online /Cleanup-Image /CheckHealth
    • sfc /scannow
    • DISM /Online /Cleanup-Image /ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth

See the following article for more information on what these commands do: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image